Subject: FW: Tech Support Candidate - Amit Rohilla
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 3 Nov 2020 10:35:49 +0000

For swagtron

From: Amit Rohilla <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 3 November 2020 at 12:59 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Amit Rohilla

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Amit Rohilla
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8882452251
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Delhi 110081
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Networking - advance
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Cowrks India Pvt ltd    Systems engineer        Till now        27706
Previous Employer 1     Nextra teleservices     Core network engineer   5 September 2019        21100
Previous Employer 2     Dkpl Networks pvt ltd   Network engineer        21 January 2019 15135
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all i will check dns address is it reachable or not.
If it reachable then will try some other websites too if rest of the others websites are working fine in that computer then will check it with other desktop user to check with internal issue
It could be block by firewall end if all other users are also not able to open that websites.

And one more thing we will ping it by typing ping ndtv.com and tracert to findout where all packets are dropping by network devices.

Thanks
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Step 1 Turn on Bluetooth speaker
Step 2 turn on mobile Bluetooth and discover a Bluetooth speaker to pair eachother
Step 3 click on pair button
Step 4 devices are connected by getting a sound.

Thanks
What according to you makes you a good candidate for customer service or technical support job? Resolving skills matter how i am taking steps to resolve the issue permanently if it is not related to hardware parts.

Thanks
On a scale of 1 - 5 please rate your fluency in spoken English  4