Subject: FW: Tech Support Candidate - saurabh jain
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 3 Nov 2020 10:25:53 +0000

Firs round for EPOS, if good, tech round by Pritish, let me know how it goes

From: saurabh jain <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 3 November 2020 at 1:36 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - saurabh jain

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    saurabh jain
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9389734090
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Noida
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio
System Administration
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        HCL Technologies        Specialist              43345
Previous Employer 1     Team Computers  System Engineer L2      27th May 2020   33450
Previous Employer 2     Team lease      Consultant Desktop Support      23rd July 2018  20000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will do as follows:

I will check my internet connection.
I will check my internet browser proxy settings.
I will check if this site is not blocked.
If the site is not blocked so i will try to flush the DNA from CMD
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Switch on the Bluetooth speaker and open mobile Bluetooth, scan the available Bluetooth device and will get the name o my Bluetooth device there in the scanned list.
i will pair them both and connect.
What according to you makes you a good candidate for customer service or technical support job? Excellent communication skills with good technical knowledge. You should be polite with customer while solving their issue.
On a scale of 1 - 5 please rate your fluency in spoken English  4