Subject: FW: Tech Support Candidate - Mukesh Singh Yadav
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 3 Nov 2020 10:07:23 +0000

Hire for swagtron

From: Mukesh Singh Yadav <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 3 November 2020 at 3:18 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Mukesh Singh Yadav

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Mukesh Singh Yadav
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (000) 9532410971
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Sector 62
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Novac Technology solutions      Sr. Technical Engineer          23000
Previous Employer 1     Wipro Technology        System Engineer 24/04/2017      18000
Previous Employer 2     CMS IT Services Customer support Engineer       23/05/2015      12000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First i will check the correct website URL,than check internet connectivity, after that check the ping status of DNS,clear browser history.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First i will turn on the BT speaker, after that turn on the mobile BT,than search BT speaker in mobile BT setting & connect
What according to you makes you a good candidate for customer service or technical support job? I have an excellent knowledge of trouble shooting as L2 Support, have good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English  4