Subject: FW: Tech Support Candidate - Hanuman Singh Solanki
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 3 Nov 2020 09:43:40 +0000

Hire for Swagtron

From: Hanuman Singh Solanki <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 3 November 2020 at 2:39 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Hanuman Singh Solanki

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Hanuman Singh Solanki
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9530044868
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Jaipur
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
VoIP
Telecom
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     RELIANCE JIO INFOCOMM LTD       Telecom Engineer (Off Role)     25-06-2020      14K
Previous Employer 2     LOCUS RAGS      Junior SEO Executive    30-06-2020      10K
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all, I will check the error type. I will check my internet connectivity, now I will open another fresh window & will try to search again. If still, I get an error then there may be an issue in the website server.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First of all, I will start the speaker & will make it ready for discoverable. Now I will Swipe down from the top of the screen. Touch and hold Bluetooth. Now, will tap Pair new device. If I don't find Pair new device,  I will check under "Available devices" or tap More. Refresh. Now will Tap the name of the Bluetooth speaker device I want to pair with my mobile device.
What according to you makes you a good candidate for customer service or technical support job? I found myself suitable for this position because I have around 3 Years of experience in the Telecom & IT industry. I have a strong knowledge of computers because I have done RS-CIT, Auto-CAD, Solid Works & CCNA in routing & switching.
On a scale of 1 - 5 please rate your fluency in spoken English  3