Subject: Tech Support Candidate - Tahir Nazir Tahir
From: Tahir Nazir Tahir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Nov 2020 03:57:00 -0500

| | Tech Support Test

Name | Tahir Nazir Tahir
E-mail | [email-masked]
Phone Number | (91) 7006690887
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Chattarpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ICICI Bank Ltd | Assistant Manager | Na | 32690
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Ist we will check the internet connection, if everything is ok then we can take up the issue further like we had to delete the cookies and allow them
Futher we can check whether the browser is compitale to webiste or not,we can change the browser and try logging in to different ones

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Setup the blutooth connection
And search to nearby devices and connect to compitale and required one

What according to you makes you a good candidate for customer service or technical support job?

He should have knowledge and accessible to the customer profile and the demog details

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |