Subject: Tech Support Candidate - Ashika Kumari
From: Ashika Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Nov 2020 03:24:51 -0500

| | Tech Support Test

Name | Ashika Kumari
E-mail | [email-masked]
Phone Number | (+91) 7683020703
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi, Dwarka sec-19
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Jindal X | CCA | 27 October | 17000
Previous Employer 1 | Falcon Force | CCA | 22 January 2015 | 15000
Previous Employer 2 | Concentrix | CCA | 1 September 2019 | 19000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, Will check whether machune is properly connected with internet or not. If it's connected properly then we will clear cookies. Restart browser and start surfing again. It will work properly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Power On Bluetooth speaker.
2-Switched on Mobile Bluetooth.
3- Search compatible Bluetooth device.
4- Pair the device with Name or MAC address.
5- Now Device is ready to use.

What according to you makes you a good candidate for customer service or technical support job?

According to me these are the following qualities that makes me a good candidate for customer service or technical support job:

1. Active listening
2. Polite with customer
3. Give assurance
4. Do apologise
5. Product knowledge
6. Problem solving skills
7.Quick response
8.Provide alternative

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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