Subject: Tech Support Candidate - saurabh jain
From: saurabh jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Nov 2020 03:06:30 -0500

| | Tech Support Test

Name | saurabh jain
E-mail | [email-masked]
Phone Number | (91) 9389734090
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio
System Administration

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | Specialist | | 43345
Previous Employer 1 | Team Computers | System Engineer L2 | 27th May 2020 | 33450
Previous Employer 2 | Team lease | Consultant Desktop Support | 23rd July 2018 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will do as follows:

I will check my internet connection.
I will check my internet browser proxy settings.
I will check if this site is not blocked.
If the site is not blocked so i will try to flush the DNA from CMD

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the Bluetooth speaker and open mobile Bluetooth, scan the available Bluetooth device and will get the name o my Bluetooth device there in the scanned list.
i will pair them both and connect.

What according to you makes you a good candidate for customer service or technical support job? | Excellent communication skills with good technical knowledge. You should be polite with customer while solving their issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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