Subject: Tech Support Candidate - Vikas pandey
From: Vikas pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Nov 2020 02:55:25 -0500

| | Tech Support Test

Name | Vikas pandey
E-mail | [email-masked]
Phone Number | (+91) 9958244967
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mithapur Badarpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Merittrac Service | Senior IT Exective | 20-11-2020 | 19300
Previous Employer 1 | SecureNow | Senior IT Exective | 18-11-2020 | 17000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If not know the errorAs a normal user, I need to check the following things.

1. First and most common check your LAN wire(cable) their light is blinking or not, if not need to plug in the LAN cable properly.

2. Second open a new tab and check to see if you can load another website like google.com or any other website.

If you can open another site, skip down to The problem only happens with certain websites.

If you can't open another site, Might be a problem with your Internet or system.

3.Try clearing Browser cookies and cache.

In Chrome Open Setting.

On the left side click on Privacy and security.

Then click on Cookies and other side data.

Scroll down the page and click on Clear cookies and site data.

If all good it should be working fine. If still getting the same need to connect with you Internet service provider.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Here’s a quick guide that will run through the steps needed to make sure you won’t have to rely on your smartphone’s speakers anymore:

1. Go to settings
2. Tap the Bluetooth option
3. Turn on Bluetooth
4. A list of available devices will appear.
5. If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
6. On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

After your speaker is paired – the technical term for connecting two Bluetooth devices – you won’t need to go through that set-up again. Just make sure your speaker is on, and your mobile’s Bluetooth is also on.

What according to you makes you a good candidate for customer service or technical support job? | To be a Good Customer service representative means identifying the root of a customer’s problem and working to find a solution that surpasses their expectations using in-depth knowledge
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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