Subject: Re: LSM Joining Case Test - Rahul Kumar
From: Rahul Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Nov 2020 02:48:43 -0500

| | LSM Joining Case Test

Name | Rahul Kumar
E-mail | [email-masked]
Phone Number | (+91) 7654248833
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Blurb 4 is the most suitable reply to the customer, Because he is asking about event ticket of lady Gaga; also he wants to get ticket in hotel because he will be travelling in two days, so in Blurb 4, we are providing a link in above contents so he can update the address so we can delivered the ticket on time.as well in blurb 4 also we mentioned provide a name, if he will not available on time when our delivery executive go there to delivered the ticket. so he can get best service by our  team.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The main difference between providing “good” customer service and providing “great” customer service is that, in the former, we are probably only barely keeping our customers satisfied;
while in the latter, we are not only keeping them satisfied – We are also keeping them loyal This is a very important distinction – and one that many services providers do not always get.

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