Subject: Tech Support Candidate - Neha Panchal
From: Neha Panchal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Nov 2020 02:29:48 -0500

| | Tech Support Test

Name | Neha Panchal
E-mail | [email-masked]
Phone Number | (91) 9996399034
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - advance
Routing Switching,PaloAlto

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infosys Ltd | Senior System Engineer | 21st December | 26600
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We will take remote session of user system and check if user is having correct IP from VLAN which is
having access to URL’s/ Application.
STEP 2:
If user is in correct VLAN, we will take nslookup of the URL for IP resolution:
We will try to telnet the IP over port URL/application is hosted if it’s successful or not and check hits
on firewall to figure out rule on firewall.
We will try to trace route IP from user system to check last hop to check where is traffic getting
drop.
We will check the traffic for user system going to URL on Firewall Monitoring tab if traffic is hitting
Firewall or not and which rule is denying the traffic.
We will check if some access-list created on router/L3 switch is denying that traffic over some port.

NOTE:
To troubleshoot any URL/Application reachability issue.. we must be having below information from
User/Application team end:
Source IP of user
Destination IP of URL/Application.
Destination port on which Application/URL is hosted.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on the Bluetooth of mobile
2.Turn on the speaker and select Bluetooth mode.3
3.Search for the active device and once you see the your speaker name , just select the device and paired them.

What according to you makes you a good candidate for customer service or technical support job? | I have experience of 4.11 yrs where i worked for 2 US clients and 1 indian client.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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