Subject: Tech Support Candidate - abhinav kunal
From: abhinav kunal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Nov 2020 02:17:38 -0500

Tech Support
Test

Name

abhinav
kunal

E-mail

[email-masked]

Phone Number

(+91) 7903520718

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

delhi

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - advance
Hardware - Advanced
Speakers &
Audio
VoIP
sql,aws,web server,etc.

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

orell technosystems

senior technical support
executive

oct

30000

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

First of all i will check the
internet connection and after that check the url. Then i will try to open the
website in incognito mode, if it working, it means their is problem with the
security, if blocking then will clear the history or allow permission and i am
100% sure that this will sort out the issue if any.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1.Swipe
down from top of the screen or go to settings to open bluetooth on mobile.

2.Swith on bluetooth of speaker.

3.Search bluetooth device in mobile and after seeing the bluetooth speaker
device name select it and pair it.

What according to
you makes you a good candidate for customer service or technical support
job?

First of all i am having 6 years experience in technical
support with 4 years in handling a team. I am having capability to acquire new
skills and technologies. Can sort out any software, hardware & network
issues through any means. Received awards for many for best
performer.

On a scale of 1 - 5 please rate your fluency in spoken
English

5