Subject: Tech Support Candidate - Faraz uddin Faraz
From: Faraz uddin Faraz <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Nov 2020 02:03:37 -0500

| | Tech Support Test

Name | Faraz uddin Faraz
E-mail | [email-masked]
Phone Number | (91) 9997147025
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Smsw | Sr instruement engineer | 31 march | 28000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we analysize the problem.After that check to the internet connection wheather it is connect or not.After that we write correct domain name or not.f show error on system we check and enter correct domain name.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we on the mobile phone after that on the mobile data on mobile phone.After that on the bluetooth on mobile phone..There will be a symbol of bluetooth in handset show and connect to speaker device.
What according to you makes you a good candidate for customer service or technical support job? | A person should be anayltical ability and resolve the problems of customer with technically and profesional manner..The main aim of a customer service professional is satisfaction of customer..The behaviour of customer support exicutive should be polite and professional.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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