Subject: Tech Support Candidate - Aman Saran
From: Aman Saran <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Nov 2020 02:01:58 -0500

| | Tech Support Test

Name | Aman Saran
E-mail | [email-masked]
Phone Number | (011) 9971307240
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | West Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl | Senior analyst | - | 33000
Previous Employer 1 | Tejas network | Network engineer | 25/3/2019 | 23000
Previous Employer 2 | Jio | Fttx engineer | 1/8/2018 | 14000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps to troubleshoot the error :-

1) check you internet connection and make sure you computer is connected to your network. If there is a problem with you internet ,reboot your internet modem.

2) If you are still facing the issue , try different web browser .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to connect bluetooth speaker to your mobile phone are :-

1) Switch on your bluetooth on your phone and speaker.
2) Go to mobile settings >connection>bluetooth
3) search for the speaker bluetooth device name and pair your device .

What according to you makes you a good candidate for customer service or technical support job?

I have 2 years work experience in technical support in hcl .So far I have worked on two projects in hcl .

Project I have worked on :-

1) Bank of America - I was a part of cisco team ,where my responsibility was to maintain bank of america network all over the world .
2) Rite aid - Currently I am working on this project ,This is a US based pharmacy company where I am responsible for maintaining the network of pharmacy store .
3) I have interacted with many Indian clients as well as international clients in my 4 years of work experience .

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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