Subject: Tech Support Candidate - Deependar Singh Rana
From: Deependar Singh Rana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Nov 2020 01:52:58 -0500

| | Tech Support Test

Name | Deependar Singh Rana
E-mail | [email-masked]
Phone Number | (+91) 9557673025
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | NEw Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - advance
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NIIT Technologies Ltd. | Senior Associate IT Operations Services | 25 may 2020 | 26000
Previous Employer 1 | City Computer Center | Network Trainer | 10 April 2013 | 15000
Previous Employer 2 | TechInfiniti InfoSolutions LTD | Network and system Support Engineer | 3 November 2012 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1:- Switch of the modem,restart the computer,and turn the modem again,also need to clear the internet cookies and browser cache,and we also need to check same URL in other Web browser,if same error is coming then we will try to step 2.

Step 2:- Temporarily disable your computer's firewall and close any antivirus software that may be running in background ,clear your DNS cache

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to Settings
2. Tap the bluetooth option
3. Turn on Bluetooth
4. A list of available devices will appear
5.if your speaker is not listed,press the button on your speaker that makes it discoverable, it's often a button with bluetooth symbol on it
6. On your mobile phone select your speaker,and that's it,you are connected

What according to you makes you a good candidate for customer service or technical support job?

I believe Durning me service ,I will respect all users,team members and superiors.
I am self-motivated and self-disciplined
I have ability to effectively prioritze tasks
I will give my 100 % to dedication and commitment to provide resolution.
I have willingness to share knowledge with team members and users.
I have ability to think logically and creatively

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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