Subject: Tech Support Candidate - Prashant gangwar
From: Prashant gangwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Nov 2020 01:27:41 -0500

| | Tech Support Test

Name | Prashant gangwar
E-mail | [email-masked]
Phone Number | (+91) 9654078895
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
cloud

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | accenture | IT associate | 13th October | 27k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check my internet connection and test the website again. Try loading the site in a different browser. There may be some settings configured incorrectly on your browser. Try a different web browser to see if you can load the website. also, I can reboot my computer.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | open both device's Bluetooth, speaker and mobile phone. then search for the speaker's unique address to connect with your mobile phone.
What according to you makes you a good candidate for customer service or technical support job? | I had interacted with an international client over video call in my last company. so its an advantage
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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