Subject: Tech Support Candidate - Sadan Mohd
From: Sadan Mohd <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 Nov 2020 20:46:22 -0500

| | Tech Support Test

Name | Sadan Mohd
E-mail | [email-masked]
Phone Number | (247001) 7017144727
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Inventa | Network engineer | Still working | 30k
Previous Employer 1 | I2SE | Network support engineer | 30 june | 16k
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, i will check my system physically connection as it's properly connected or not, than will check system proxy and firewall setting.  If there is no desktop related issue then will check in router as respective port is permitted, it should not applied ACL. If not then will check domain server.
These are few points which will be useful to check.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First open bluetooth of mobile and power on bluetooth speaker after that mobile phone's bluetooth will scan the nearby device to connect and we can connect manually.
What according to you makes you a good candidate for customer service or technical support job? | Self confidence to handle and giving satisfaction to the customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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