Subject: Tech Support Candidate - neha makin
From: neha makin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 Nov 2020 10:51:25 -0500

| | Tech Support Test

Name | neha makin
E-mail | [email-masked]
Phone Number | (91) 8527831472
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Shimla
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Bharti Airtel | Executive engineer | 27/02/2020 | 27,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check my internet connection.
Second switch off the modem and try again.
Third restart my device.
Fourth check for any pop-up block.
Fifth check proxy settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the bluetooth speaker device.
2. Turn on your bluetooth on your mobile.
3. Go into settings > Bluetooth > Search for new device
4. As the mobile discovers the speaker, click on Pair Device.
5. After an authentication acceptance from both the devices, you will be connected to your speaker.

What according to you makes you a good candidate for customer service or technical support job? | I am good with communications. I have taught tuitions online, so have good method of explaining things and making the others follow.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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