Subject: Tech Support Candidate - Sanjeev Singh
From: Sanjeev Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 Nov 2020 10:32:16 -0500

| | Tech Support Test

Name | Sanjeev Singh
E-mail | [email-masked]
Phone Number | (+91) 6360441547
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi mundaka
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Network engineer | N/a | 32000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps need to take -
First need to check connectivity over internet whether its working or not
Check the how client connect via wired or wireless through home isp
Once connectivity confirmed need to check browser by clear cache and cookies , we can also try by  using any other browsers.
If still not working need to check dns setting
Clear the dnd exist and try again
If still not working need to try with any other internet source like by connecting mobile hotspot
If still not working we can check wifi drivers installed in the laptop or by installing it again

Thank you

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch On the bluetooth speaker
Select the bluetooth mode
Enable the bluetooth over phone
Search the device named in the available list of bluetooth
Once found connect it

What according to you makes you a good candidate for customer service or technical support job? | Form me first our preference is to be satisfy the customer need and make them happy with our support and resolution so that we can get high number of CSAT
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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