Subject: Tech Support Candidate - Ravi Arora
From: Ravi Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 Nov 2020 10:10:06 -0500

| | Tech Support Test

Name | Ravi Arora
E-mail | [email-masked]
Phone Number | (91) 9729406667
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Uttam Nagar, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Synophic Systems | Network Engineer | 03 Apr 2020 | 33500
Previous Employer 1 | VIS Networks Pvt. Ltd. | Tech Support Engineer | 08 Sep 18 | 20000
Previous Employer 2 | HKIS | Computer Teacher | 31 Mar 16 | 16500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. We need to check internet connection.
2.. Will try with another browser.
3. Will clear the cache and cookies.
4. Will check firewall settings.
5. Will check physical connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open bluetooth in mobile phone.
2. Turn on speaker.
3. Mobile phones will show the bluetooth names
4. Will check the bluetooth speaker name and click on pair
5. Once it is paired it is connected.
6. Only once need to pair, next time will automatically connect.

What according to you makes you a good candidate for customer service or technical support job? | Provide seamless service in effective manner without any delay makes customer happy.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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