Subject: Re: LSM Joining Case Test - Shailendra Singh
From: Shailendra Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 29 Oct 2020 10:09:19 -0400

| | LSM Joining Case Test

Name | Shailendra Singh
E-mail | [email-masked]
Phone Number | (91) 7982467332
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I've selected the blurb 2 because in the blurb 2, It's mentioned that you can download e-tickets and can also track the status of your order.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me, there is a lot of difference between the good and great customer service. Good customer service means to provide a resolution to the customer and great customer means to make customer delight by providing customer some compensation along with the information. In great customer service, there should be a happiness in customers face. He should rate us as excellent after having a conversation with us.

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