Subject: Re: Arabic Language Test - MOHAMED AFSAL
From: Shakeeb Arsalan <[email-masked]>
To: HR Livesalesman <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Deeksha Dadu <[email-masked]>, Seeta Seeta <[email-masked]>, nirendsouza <[email-masked]>
Date: Thu, 29 Oct 2020 02:59:22 -0700 (MST)

Hi Harpreet. 

All answers seem to be copied. 
i called the candidate but did not pickup. 
If you can arrange for him to do the test again and advise him not to copy that would be better. 

Regards 
Shakeeb 

From: "HR Livesalesman" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "nirendsouza" <[email-masked]> 
Sent: Monday, October 26, 2020 4:24:29 PM 
Subject: Fwd: Arabic Language Test - MOHAMED AFSAL 

Hi Team, 

Please evaluate the test internally 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 26 Oct, 2020, at 15:48, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	MOHAMED AFSAL / (+91) 9995475723 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	Firstly, I will apologize for my mistake and understand him about my fault. After that I will ensure him that I will deliver the order as soon as possible. But, if he argued with me, then I will hear all his words because that will be a great experience for me. After that I will convince him and make sure to steady with his order and will deliver on the time. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I am Mohamed Afsal. Hailing from Kasaragod from the district of Kerala. I had completed my Master's degree in Islamic and related studies in Darul Huda Islamic University, located at Malappuram in Kerala. Also graduated Bachelor's degree in Economics as distance in Calicut University. I know four languages Arabic, English, Urdu and Malayalam. I have experienced with English and Arabic typing. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	من الناحية المفاهيمية ، فإن الاختلاف الرئيسي بين تقديم خدمة عملاء "جيدة" وتقديم خدمة عملاء "رائعة" هو أنك في السابق ربما بالكاد تحافظ على رضا عملائك ؛ بينما في الأخير ، فأنت لا تحافظ على رضائهم فحسب - بل تحافظ عليهم أيضًا على ولائهم 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	عادة ما يحتضن المرشح المثالي الفرصة لتجربة طرق جديدة للقيام بالأشياء. العزم: الاستعداد للعمل من أجل المنفعة الجوهرية للعمل وقدرته على تعزيز الشخصية. ... يميل المرشح المثالي إلى أن يكون شغوفًا بعمله ويحصل على الكثير من المتعة والمتعة 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	حيدر أباد هي عاصمة ولاية تيلانجانا جنوب الهند. مركز رئيسي لصناعة التكنولوجيا ، فهي موطن للعديد من المطاعم والمتاجر الراقية. تشمل مواقعها التاريخية حصن جولكوندا ، وهو مركز سابق لتجارة الماس كان في السابق عاصمة سلالة قطب شاهي. يعد مسجد تشارمينار ، وهو مسجد يعود تاريخه إلى القرن السادس عشر ، تدعم أقواسه الأربعة المآذن الشاهقة ، أحد معالم المدينة القديمة بالقرب من بازار لاد القديم