Subject: Tech Support Candidate - neha upadhyay
From: neha upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 28 Oct 2020 12:37:22 -0400

| | Tech Support Test

Name | neha upadhyay
E-mail | [email-masked]
Phone Number | (+91) 8868823483
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | haldwani
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | software realted issues

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | vcare | senior chat support | 10-08-2020 | 21000
Previous Employer 1 | Tech Mahindra | email support | 30-04-2020 | 17000
Previous Employer 2 | Ienergizer | Tech support | 14-08-2018 | 14000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.First of all we start with a very basic step of Restarting Device.
2.Then after that we check for our internet connection and make sure the internet connection is fixed.
3.Need to check for web address of the site and if it is right then need to check the particular website is only down for me or every one else too.
clear cache and cookies and delete history.
4. If still problem persist check with any other browser also.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Firstly we need to Go to settings
2.Tap the Bluetooth option
3.After that we need to Turn on Bluetooth
4.A list of available devices will appear.
5.Tap the name of the Bluetooth device we want to pair with device.

What according to you makes you a good candidate for customer service or technical support job? | Customer service is listening to customers and helping to resolve their issues so that they remain happy and loyal. Listening is such a critical, and sometimes overlooked, part of customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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