Subject: Re: LSM Joining Case Test - Sanjay Kumar
From: Sanjay Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Oct 2020 08:06:55 -0400

| | LSM Joining Case Test

Name | Sanjay Kumar
E-mail | [email-masked]
Phone Number | (+91) 9117028511
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | In this blurb, the customer concerns is to get ticket in the hotel address and she can update the address through the link and she track her order also once it got dispatch.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | When a customer got stuck in the middle of the order or the service he is about to receive for the product and ask for help and service, then agent responded with a resolution or guided the way to help customers is a good customer service, and agent responded with greet and apologize for the inconvenience caused to him or empathize and provide a resolution in a polite and humble manner that's great customer service.

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