Subject: Arabic Language Test - Soyab Khan
From: Soyab Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Oct 2020 00:06:49 -0400

| | Foreign Language Screening Test

Name | Soyab Khan    /  (+91) 8285323755    / [email-masked]
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First of all he will be angry I will listen him properly and I will apologize for delaying his order and I will give him exact time and if he is our regular customer I will give him something complimentary so he can feel good. Because at the end we can't loose our regular customers. Next time I will take care of that customer properly.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Myself soyab khan 27years of age. Born in Bulandshahr but right now living in delhi. My father is a business man and my mother is house wife. I am married my wife is working in health ministry of delhi.
If I talk about my Education I have done my three years Hotel Management from JPIHM meerut.
I have seven years of experience in hotel industry and luxury retail.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Good service means a proper service as per standard operating procedure.
And great service means we are making customers wow giving extra effort to make him feel superior.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1. I have good experience.
2. Smart working nature.
3. Good communication skills.
4. I can speak arabic as a plus point.
5. Team building nature.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | I love traveling. But specifically I loved the most beautiful city is Madinah. I found in Madina very humble people nice street food and nice weather the most important thing Madina is a very peaceful and beautiful city. I saw lots of Dates trees and I feel like home in Madina.

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