Subject: Re: LSM Joining Case Test - Shahnawaz Ahmad
From: Shahnawaz Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 26 Oct 2020 07:15:38 -0400

| | LSM Joining Case Test

Name | Shahnawaz Ahmad
E-mail | [email-masked]
Phone Number | (91) 9643100688
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

The mail of the customer is about is concern of receiving the ticket in his hotel. where he will be travelling to. The blurb 2 answers it very well, it tells about instant download also because the customer despite purchasing downloadable ticket may not be aware. And if he would have purchased that ticket then he may not need physical ticket which he wants to be delivered in his hotel.
And if hardcopy of the ticket is the only solution it explains everything about it unlike other blurbs, which are either talking about something else or touching the customer''s question only partially.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is the  one in which Customer service representative helps the customer. Though, the customer may be satisfied but he will not be able to find any big mistake for which he can complain. So this is kind of customer service devoid of emotions.
If I talk about great customer service, the customer service representative would help the customer empathically putting himself in the shoes of customer. And he will be able to exceed the expectation of the customer.

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