Subject: Re: Arabic Language Test - Roqia Abdo
From: Shakeeb Arsalan <[email-masked]>
To: HR Livesalesman <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Deeksha Dadu <[email-masked]>, Seeta Seeta <[email-masked]>, Niren Dsouza <[email-masked]>
Date: Mon, 26 Oct 2020 03:51:56 -0700 (MST)

Hi Harpreet, 

The candidate is native. 
Overall evaluation 9/10 

Regards 
Shakeeb 

From: "HR Livesalesman" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Niren Dsouza" <[email-masked]> 
Sent: Monday, October 26, 2020 12:38:56 PM 
Subject: Fwd: Arabic Language Test - Roqia Abdo 

Hi Team, 

Please evaluate the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 23 Oct, 2020, at 20:05, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Roqia Abdo / (0091) 72918 60836 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	In this case when I realised there's a mistake, I will quickly call him and apologise to him, we are deeply apologise for the delay we caused we are facing unusual amount of orders today, please can you confirm your address, and please accept our apology, and as for today you have won special discount with us for the next order 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I am from Yeman and I have Professional certificate for nursin for g 4 years and I did 
Project management for 3 months and I worked as translater in hospitals and also I have experience in voice Aladvertising 
And I worked as physiotherpy 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	من الناحية المفاهيمية ، يتمثل الفرق أو الاختلاف الرئيسي بين تقديم خدمة العملاء الجيدة و تقديم خدمة العملاء الرائعة في انك في الاولى ، ربما بالكاد تحافظ على رضاء عملائك ، بينما في الثانية فانت لا تحافظ على رضائهم فحسب، بل تحافظ على ولائهم ايضا 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	اعتقد اني امتلك الخبرة الكافية في مجال خدمة العملاء و ايضا مجال التسويق بالاضافة الى سرعة التعلم و العمل 
و ايضا مهارات التواصل الجيد و مهارات هاتفية ممتازة ومهارات الأصغاء ومهارات إدخال البيانات و ايضا مهارات الإعلام و مهارات التركيز على العملاء و الاهتمام بالتفاصيل اولمهارات المهنية و مهارات تعدد المهام 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	تعرف مدينة بنجلور بأنها أكثر المدن شهرة في الهند، فهي في عام 2017 ذهبت الى مدينة بنغلور في جنوب الهند و كانت من أجمل المدن التي قمت بزيارتها و هي عاصمة ولاية كارناتاكا الواقعة في جنوبي الهند، ويتحدث سكانها المحليّون باللغة الكانادا، و تتميز هذه المدينة بصحة أجوائها ونقائها، كما أنّ فيها العديد من الحدائق والمتنزهات الجميلة، وفيها كثير من البحيرات والمناظر الطبيعيّة الخلابة التي تجذب الزوار والسياح من جميع العالم