Subject: Arabic Language Test - Lisa Issac
From: Lisa Issac <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 26 Oct 2020 05:59:50 -0400

| | Foreign Language Screening Test

Name | Lisa Issac    /  (0091) 00971416262    / [email-masked]
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First I will apologise to the customer, tell him that there is traffic issue. And put him in the picture that his order would be delivered by 20-30 minutes only so if he would like to keep his order and wait that would be our pleasure if he doesn’t want I kept the company’s reputation. And I will be careful next time.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I am lisa Issac,
32 years old,
Syrian nationality

Studied media in Damascus faculty, specialised in public relations.
I did my master degree in Jawaharlal Nehru University/ New Delhi. In international relations.
Currently I am about to submit my Phd thesis at the same university.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | To satisfy the customer needs
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | My media background makes me know to deal with the customers, besides my specialisation in public relations.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | I traveled to Malaysia, visited , Kuala Lumpur . Went to Lebanon Beirut .

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