Subject: Re: LSM Joining Case Test - Promila Singh
From: Promila Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 25 Oct 2020 02:59:24 -0400

| | LSM Joining Case Test

Name | Promila Singh
E-mail | [email-masked]
Phone Number | (91) 9990995384
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I found Blurb 4, the most appropriate in this scenario. There are multiple reasons selecting this Blurb.
First of all, the opening of the first sentence is  ensuring and guiding the customer in a positive manner.
Secondly, the mail is answering the customer's query in an appropriate manner by asking about the address where it should be delivered and also promoting our brand to the customer.
Thirdly, advising the customer to alternate his address.
Fourthly, for his ease, by providing the link the customer can track his order.
Lastly, guiding the customer in his case as he is staying at the hotel.

Additionally, he should have closed the mail stating that all the queries has been answered and wishing the customer to have a good time at Lady Gaga concert.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A answering all the queries of the customer,

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