Subject: Arabic Language Test - MD Atikur Rahman
From: MD Atikur Rahman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 24 Oct 2020 16:35:19 -0400

| | Foreign Language Screening Test

Name | MD Atikur Rahman    /  (110020) 7368086600    / [email-masked]
Whats your first language | Arabic

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

of course, I will xcuse with the customore and say taht he is about to reach, might be Delivery Boy stucked in traffic.

After the call disconnecting, as soon as possible I will call to the Delivery Boy and give the proper address.
I will make sure it taht Pizza should be reached as soon as possible

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I have done my PG diploma in Arabic and English language and PG from Universizy of Madras.
BA from Darul Uloom nadwatul ulema Lucknow
10th and +2 from native place Bihar.
as concern as my professional back ground
I have 3 years experience 2.5 years in teaching Arabic language and 6 months as an excutive in Disht TV iEnergizer Noida

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

according to me, difference between good and great service.

Good- just doing your duty as your time table.
great- customer satisficzion.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

I talkt to the customer with politely even the customer get angry.
resolve the customer issue as per customer need according to company rule.
taking the responsibility to resolve issue

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

when I cane out at station of Calicut, I realise taht I came out of India witout passport and visa becaouse the people of kera wa totaly diffrent. some of them were I Lungis and dhotis and the language wht they were using was totally gone bounce.

Weather of kerala wa totally diffrent, it was raining out side, there were lot of greeneries everywhere. The people of kerla was so kind and having good hearted.
I really like kerla too much, becuse of the good people.

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