Subject: Tech Support Candidate - Poonam Kochar
From: Poonam Kochar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 24 Oct 2020 06:15:22 -0400

| | Tech Support Test

Name | Poonam Kochar
E-mail | [email-masked]
Phone Number | (+91) 9914622239
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida Sec 19
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Api troubleshooter

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Application system engineer | 8 Feb 2020 | 30,000
Previous Employer 1 | Crystal Televentures | Application support engineer | 27 July 2020 | 35,000
Previous Employer 2 | NA | NA | NA |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.firstly, check if it's showing 404 error, you are not authorized to this website.

2. I will clear the caches and cookies and will try to open in a new window

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Switch on the Bluetooth button in your mobile phone.
2.Switch on Bluetooth speaker
3. Check the list in mobile Phn after switching on the Bluetooth button.
4. Bluetooth speaker name will be shown in the last of your Phn.
5. Click on its name.
6.click on connect.
7.Now you can enjoy the music or whatever you want to listen.

What according to you makes you a good candidate for customer service or technical support job?

1. To do work task assigned to you attentively.
2. Attend the meeting calls sincerely.
3. If an issue occurred, try to do the troubleshooting by your own, if required, only then reach to the leads of seniors.
4. Do not make an excuses for pre-planned office work.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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