Subject: Tech Support Candidate - Chandra Mohan
From: Chandra Mohan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 24 Oct 2020 06:04:55 -0400

| | Tech Support Test

Name | Chandra Mohan
E-mail | [email-masked]
Phone Number | (91) 9716270080
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Extension
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Exl Services | Senior Associate | 30 November | 25000
Previous Employer 1 | Sopra Steria Group | Executive | March 2016 | N/A
Previous Employer 2 | N/a | N/a | N/a |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The Connection Intrupted.
Clear history
Clear Cookies and catches.
The page might be forebidden
Page not found
Internal Server error

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the Bluetooth of both Mobile Phone and speaker.
Search for the Device with the name
Grant permission to Connect

What according to you makes you a good candidate for customer service or technical support job?

Who Really Listen What customer wants to say.
He should be solution oriented.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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