Subject: Tech Support Candidate - Suresh Pant
From: Suresh Pant <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 24 Oct 2020 04:24:20 -0400

| | Tech Support Test

Name | Suresh Pant
E-mail | [email-masked]
Phone Number | (91) 7206718845
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Entab Infotech Pvt Ltd | Technical support Executive | 30 June | 30000
Previous Employer 1 | Salwan public school Ghaziabad | IT Supervisor | 28 February | 25000
Previous Employer 2 | Hardayal public school Bahadurgarh | IT Executive | 10july 2018 | 19000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check my internet connection
2. Check LAN cable/wi - Fi card then ping to check LAN card.
3.check my Firewall
4.clear my browsers.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.play /start blutooth device.
2.on my mobile's Bluetooth connectivity.
3.select device ( Spekar Name)
4.Ready

What according to you makes you a good candidate for customer service or technical support job?

1.How to politely asking/ Talking to clients.
2. How to give solutions.
3. Don't shouting over phones.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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