Subject: Tech Support Candidate - Harsh vardhan Tyagi
From: Harsh vardhan Tyagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 24 Oct 2020 00:30:46 -0400

| | Tech Support Test

Name | Harsh vardhan Tyagi
E-mail | [email-masked]
Phone Number | (0122) 8178705667
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hapur near ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - advance
Data, MPLS, PRI

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture-inknowtech | Network support engineer | |
Previous Employer 1 | Essjay ericsson | Trainee engineer]! | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First i will check the web address that it is correct or not.
2. If web address is correct and it is not opening, then i will check the internet connectivity.
3. If still it does not opens, then i will try on another computer.
4. If still not opens then it might be possible that some issue exists with the webpage.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open the bluetooth connectivity of mobile phone.
2. Select the speaker mode to bluetooth.
3. Then pair both the devices through mobile phone.
4. Now enjoy music.

What according to you makes you a good candidate for customer service or technical support job? | Because i have experience in this field including handling customer escalations, managing cases and. Coordinating with customers for various issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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