Subject: Tech Support Candidate - Sandeep Kumar
From: Sandeep Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Oct 2020 09:11:02 -0400

Tech Support
Test

Name

Sandeep
Kumar

E-mail

[email-masked]

Phone Number

(98124) 78774

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

GGN

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

Networking - basic
Networking -
advance
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

na

Previous Employer 1

birla education trust

it
technician

30 aug 2018

14000 inr

Previous Employer 2

na

In your past experience you have (select
all that applies)

Did not interact with customers, supported
internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

first of all we ensure the internet is working or
not on the device.

if the device has network problem then we will fix the problem and wait for the
internet access in the device.

if the network is access then we will try to open the given website.

if we have not received any communication then we will ping the website address
and check the communication.

other option is we can write that the website is down for all or for me and can
check the status.

if the website is down for all then we have to check the website again either we
can use the other browser or device.

that's all.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

we will go to the settings of the mobile search
the Bluetooth option.

press and hold the Bluetooth button.

switch on the Bluetooth first.

search for all device near about the Bluetooth.

pair the new device.

Tap the name of the Bluetooth speaker device you want to pair with your
device.

follow the given instruction after that.

What according to
you makes you a good candidate for customer service or technical support
job?

Communication skills

Problem-solving skills

Passion for the role

dedication on his/her job.

positive attitude towards customer

willingness to help someone by providing the correct resolution

Maintaining professional relationship with the customer.

On a
scale of 1 - 5 please rate your fluency in spoken English

3