Subject: Tech Support Candidate - Poonam singh
From: Poonam singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Oct 2020 09:04:23 -0400

| | Tech Support Test

Name | Poonam singh
E-mail | [email-masked]
Phone Number | (0) 9999342422
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mithapur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | RF engineer | working | 20k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

In this scenario user can check his internet connectivity and can reboot router.
Secondly we can run this URL on another browser too. If user do not have another browser so user can re run that URL on new tab.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly we have to on the bluetooth of mobile as well as speaker. Then we will pair the mobile to speaker.
What according to you makes you a good candidate for customer service or technical support job? | Commonly when customer used to come for technical support, they used to be very puzzle and in hurry. In this type of scenario I am good in handling the users by listening them carefully and patiently. So my these ability makes me good candidate for customer service or technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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