Subject: Tech Support Candidate - Pawan Sharma
From: Pawan Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Oct 2020 08:39:43 -0400

Tech Support
Test

Name

Pawan
Sharma

E-mail

[email-masked]

Phone Number

(91) 9039635488

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gwalior

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

Networking - basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Metro telworks pvt ltd

Rf engineer

4 sep20

26500

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First
need to check internet connection. And then system  date or time updated or not
?

After that need to check browser setting . In that block pop up message need to
give permission to allow site and cookies.

After that your problem get  solve.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

First of
all need to On the phone bluetooth and bluetooth device switch On.

After that need to scan bluetooth device in phone and get selected . Then your
bluetooth  speaker  start working.

What according to
you makes you a good candidate for customer service or technical support
job?

According  to me , I will be best in technical support
job.

On a scale of 1 - 5 please rate your fluency in spoken
English

4