Subject: Tech Support Candidate - Sumit kumar Rai
From: Sumit kumar Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Oct 2020 07:18:57 -0400

| | Tech Support Test

Name | Sumit kumar Rai
E-mail | [email-masked]
Phone Number | (91) 8826500365
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater noida  ,surajpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Inknowtech | L2 engineer | | 12700 +cab
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly check the internet connectivity, connectivity is up  then we have have to particularly website and check configuration parts in PE end and also check CUstomer end router LAN .we also check port open or not 443 and port no 80 both or okey then we find nslookup and check trace root .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

We are open the bluetooth in  both devices and paired.

What according to you makes you a good candidate for customer service or technical support job? | I am good in technical support engineer, I have to knowledge to find the configuration issue  and resolved the same .
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |