Subject: Re: LSM Joining Case Test - Rohit Kumar
From: Rohit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Oct 2020 07:07:17 -0400

| | LSM Joining Case Test

Name | Rohit Kumar
E-mail | [email-masked]
Phone Number | (011) 9267998393
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I selected the blurb 4 because the customer will be available at hotel before the event, as his/her address is changed , so it's need to clarify the ticket to be recieve at proper place
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The difference is based on how the executive is observing and handling the current scenario, also great services leads to customer satisfaction at an extent where the customer is not confused or in dilemma about his/her queries

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