Subject: Re: LSM Joining Case Test - Sunny Mehra
From: Sunny Mehra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Oct 2020 06:46:21 -0400

| | LSM Joining Case Test

Name | Sunny Mehra
E-mail | [email-masked]
Phone Number | (97736) 9773649853
Which blurb would you select? | Blurb 3

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

This blurb includes professionalalism and polite behaviour and gives assurance to customer that we are looking into this matter on priority. Empathy is also there.

I would like to add apology also for any delay.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service means just providing information related to products and services and complete the conversation but great customer service includes politeness  , listening carefully and don't interrupt the customer and empathise the customer and apologise and giving assurance to customer and taking follow up.

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