Subject: Re: LSM Joining Case Test - Ankit Ankit
From: Ankit Ankit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Oct 2020 06:28:00 -0400

| | LSM Joining Case Test

Name | Ankit Ankit
E-mail | [email-masked]
Phone Number | (201301) 08851405088
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I would selet blurb 1 because in blurb 1 the language is very simple and it appears the sender of the email is genuinely taking care of customers concern and doing his/her best to provide resolution.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is to resolve customer's concern on time but excellent customer service  means making each and every aspect of the customer's experience an absolutely positive one .

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