Subject: Re: LSM Joining Case Test - Arvind Chauhan
From: Arvind Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Oct 2020 06:25:20 -0400

| | LSM Joining Case Test

Name | Arvind Chauhan
E-mail | [email-masked]
Phone Number | (0) 9711335626
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | In the 2nd blurb executive said you will get physically as well as e tickets also , it will be helpful for customer if unfortunately physically tickets not reached to customer they can download e-tickets for according to their comfort level.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service means that customer will only satisfied with the information that the  executive provide him but in the case of great customer service conveys some different meaning that if customer will get some additional information along with the information he asked from customer care executive .

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