Subject: FW: LSM Joining Case Test - Sonu Yadav
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Fri, 23 Oct 2020 10:23:14 +0000

First round

From: Sonu Yadav <[email-masked]<mailto:[email-masked]>>
Date: Friday, 23 October 2020 at 3:51 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Sonu Yadav

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Sonu Yadav
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 09650205948
Which blurb would you select?   Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    The customer asked if she could get her tickets to the event at her hotel as she would leave soon for the hotel. Blurb 4 has the details that we as an executive need in order to send her the ticket.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer service would include empathy whereas a great customer service would require us to go extra mile for the customer. A good customer service may be confined to give information but a great customer service can be delivered by guiding customer where to find information. A good customer service provides an opportunity to get praise from the customer but a great customer service opens a window to raise the brand value of the company in general.

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