Subject: Tech Support Candidate - Sourav Das
From: Sourav Das <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Oct 2020 06:19:50 -0400

| | Tech Support Test

Name | Sourav Das
E-mail | [email-masked]
Phone Number | (91) 9038677598
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | Senior Analyst | 29.09.2020 | 33000
Previous Employer 1 | Artech | Service Provider | 31.06.2017 | 18000
Previous Employer 2 | Wipro Technology | Associate | 29.04.2016 | 14000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st: Need to check is the computer is connected with the internet or not.

If not connect and check again.

2nd: Need to check the website in a different browser.
Is it working or not.

If the still the browsing is still not opening we need to clear the browsing history and try again.

Still not working.

4th: We need to open the website in incognito mode.

If still not working we need to add the site in trusted site and check again.

If still not working.

5th: We need to check is the other user's are able to access the site.

If yes, then the site is down.

Else, we need to check with the internet provider

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1st switch on the bluetooth of the mobile phone.
2nd switch on the bluetooth of the speaker.
3rd pair the devices with the mobile phone.

And it will work.

What according to you makes you a good candidate for customer service or technical support job?

The candidates must have active listening skill and the candidates must have the ability of proving.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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