Subject: FW: Tech Support Candidate - Abhinav Singh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Fri, 23 Oct 2020 10:18:19 +0000

Not for tech but check for English

From: Abhinav Singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 23 October 2020 at 3:38 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Abhinav Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Abhinav Singh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9958392262
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Dwarka sec-2
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Networking - basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Evolve Technologies & Services Pvt Ltd  Mpls Engineer           21K + cab
Previous Employer 1     Inknowtech Technologies L2 Engineer     30/10/2019      15 K + cab
Previous Employer 2     Trimax It infrastructure & services     Nap Engineer    20/04/2019      ~14k
In your past experience you have (select all that applies)      Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1 Firstly we have to check the internet connectivity of customer whether it is up or not , If it is down then need to up internet connectivity 1st, If it is up only this particular  website is not opening then we other process of troubleshooting are

2 We have to check if port 443 for https or port 80 for http is blocked at ISP webpage
3 Will get the IP of webpage through nslookup
4  Also will try to ping the IP through command prompt
5 If we are getting ping then will check after clearing cache
6 Else if no ping will try to trace route and will see where it is getting stuck
Will check with ISP
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.First Switch on bluetooth of mobile and speaker as well .
2. Then scan for speakers bluetooth in the mobile phone
3. Select the bluetooth device for pairing and its done
What according to you makes you a good candidate for customer service or technical support job? I have patience, a logical mind and i am willing to learn continuously. I pay attention to details and focus on concentrating the root cause of problems. I am willing to work at odd times.
On a scale of 1 - 5 please rate your fluency in spoken English  4