Subject: Tech Support Candidate - Abhinav Singh
From: Abhinav Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Oct 2020 06:08:58 -0400

| | Tech Support Test

Name | Abhinav Singh
E-mail | [email-masked]
Phone Number | (+91) 9958392262
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka sec-2
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Evolve Technologies & Services Pvt Ltd | Mpls Engineer | | 21K + cab
Previous Employer 1 | Inknowtech Technologies | L2 Engineer | 30/10/2019 | 15 K + cab
Previous Employer 2 | Trimax It infrastructure & services | Nap Engineer | 20/04/2019 | ~14k

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Firstly we have to check the internet connectivity of customer whether it is up or not , If it is down then need to up internet connectivity 1st, If it is up only this particular  website is not opening then we other process of troubleshooting are

2 We have to check if port 443 for https or port 80 for http is blocked at ISP webpage
3 Will get the IP of webpage through nslookup
4  Also will try to ping the IP through command prompt
5 If we are getting ping then will check after clearing cache
6 Else if no ping will try to trace route and will see where it is getting stuck
Will check with ISP

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.First Switch on bluetooth of mobile and speaker as well .
2. Then scan for speakers bluetooth in the mobile phone
3. Select the bluetooth device for pairing and its done

What according to you makes you a good candidate for customer service or technical support job? | I have patience, a logical mind and i am willing to learn continuously. I pay attention to details and focus on concentrating the root cause of problems. I am willing to work at odd times.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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