Subject: Re: Tech Support Candidate - Mohd Iqbal
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 23 Oct 2020 02:02:48 -0700 (MST)

Hi Ma'am, 

His spoken was fine, having tech experience too. 
His Last Salary was 18500/- 
Expecting hike on it. 
Can join immediately. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 22 Oct, 2020, at 16:15, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Mohd Iqbal < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 21 October 2020 at 2:03 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Mohd Iqbal 

	

	
	
			Tech Support Test 
		
	Name 	Mohd Iqbal 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(0) 8604218391 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I live walking distance to office 
	Where do you currently live (area) 	New Ashok Nagar, New Delhi (Near Sector 1 Noida) 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Afore Technical Services Pvt. Ltd 	Technical Support Executive 	10-Aug-2020 	19200/Month 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Resolution 1:- Firstly I will try to follow basic network & browser troubleshooting to resolve this issues if issue will not resolved then we will try resolution 2. 

Resolution 2:- Identity error or error number if any like 403, 404 and many more. 
We will try to fix these type error if error are related to system or browsers. 

Resolution 3:- We will check proxy setting in browser to fix site access problem because sometimes it happen due to proxy enabled on browsers. 

Also there are number of resolution step to fix site access problem on browsers. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Step1: Switch on Bluetooth on both device. 
Step 2: Search Speaker Bluetooth name on mobile device Bluetooth option . 
Step 3: Select speaker name & click on Pair connect. 
Step 4: Click YES/OK on prompt option 
then we will get notification prompt that device is paired & connected. 
	What according to you makes you a good candidate for customer service or technical support job? 	As a Customer service/Technical Support job, 
Candidate should have these basic skill mentioned below:- 
Leadership skills Even in entry-level positions 
Teamwork skills 
Communication and Interpersonal Skills 
Analytical Skills 
Dependability and a Strong Work Ethic 
Maturity and a Professional Attitude 
Adaptability and Flexibility 

	On a scale of 1 - 5 please rate your fluency in spoken English 	4