Subject: Re: Tech Support Candidate - Shiv Kumar Singh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 23 Oct 2020 01:56:18 -0700 (MST)

Hi Ma'am, 

His spoken was fine. 
But he was last working in 2016. 
After that he joined a diploma course in Lucknow. 
Now he is looking back to work. 
His ast Salary was 38000/- 
Now he is ready to go with companies norms. 
I found him good for Tech Support. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 22 Oct, 2020, at 16:08, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Shiv Kumar Singh < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 21 October 2020 at 4:24 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Shiv Kumar Singh 

	

	
	
			Tech Support Test 
		
	Name 	Shiv Kumar Singh 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 8317008304 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I live walking distance to office 
	Where do you currently live (area) 	Lucknow 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Dell 	Sr Associate 	July 2016 	40000 
Previous Employer 1 	Convergys India services 	Associate 	Feb 2014 	28000 
Previous Employer 2 	Wipro 	Associate 	Apr 2012 	21000 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Check error code/message 
Check connectivity with ISP 
Check availability of other websites on the browser 
Check website compatibility 
Check security and certificate 
Check site blocked or not 
If no go 
Try alternate browser 
Try other device for access. 
And so on 
Till the problem isolation is done . 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Power on the Bluetooth device/speaker 
Turn on Bluetooth service on mobile 
Scan for available device 
Tap on the device name to connect 
	What according to you makes you a good candidate for customer service or technical support job? 	My ability to understand the problem empathise with the customer and my knowledge to provide accurate resolution to the valued customer 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4