Subject: Re: LSM Joining Case Test - Harshita Kohli
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 23 Oct 2020 01:12:09 -0700 (MST)

Hi Ma'am, 

Her spoken is good. 
She don't have any experience in Customer Service. But she did some internaship in NGO's 
Theer her steepened was 2000/- 
Now She is expecting salary up to 20000/- 
She can join immediately. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 20 Oct, 2020, at 19:03, Deeksha Dadu <[email-masked]> wrote: 

Second answer is copied but still check 

Sent from my iPhone 

Begin forwarded message: 

From: Harshita Kohli <[email-masked]> 
Date: 19 October 2020 at 20:18:26 GMT+5:30 
To: Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]> 
Subject: Re: LSM Joining Case Test - Harshita Kohli 

BQ_BEGIN

	
	
			LSM Joining Case Test 
		
	Name 	Harshita Kohli 
	E-mail 	[email-masked] 
	Phone Number 	(110027) 9910673193 
	Which blurb would you select? 	Blurb 5 
	Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	I am selecting blurb 5 as we first need to inform the customer about who we are why we are there to help them and communicate in the best possible way so that the customer query get answered.Provide them with each and every detail and explain them the whole process with utmost clarity and effectively. 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	In the former, you are probably only keeping your customers satisfied but in the latter,you are not only keeping them satisfied but keeping them loyal so that they remain with the respective company for long. This may simply include calling with an estimated time of arrival or following up with the service call and explaining the whole process . 	

	
You can [ https://www.jotform.com/edit/4789281011919353239?utm_source=emailfooter&utm_medium=email&utm_term=71642161625452&utm_content=edit_submissions&utm_campaign=notification_email_footer_submission_links&email_type=notification | 
edit this submission ] and [ https://www.jotform.com/submissions/71642161625452?utm_source=emailfooter&utm_medium=email&utm_term=71642161625452&utm_content=view_all_submissions&utm_campaign=notification_email_footer_submission_links | 
view all your submissions ] easily. 

BQ_END