Subject: Tech Support Candidate - Rahul Shukla
From: Rahul Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Oct 2020 03:26:31 -0400

| | Tech Support Test

Name | Rahul Shukla
E-mail | [email-masked]
Phone Number | (+91) 9569519361
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pena4tech solutions | Business development specialist | 04/08/2020 | 36000
Previous Employer 1 | Genpact( Google hardware) | Process associate | 25/10/2019 | 28000
Previous Employer 2 | Bharti Airtel | Business development executive | 15/12/2017 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1).
Check the network icon (or wireless connection settings) to see if you have Internet access.
Check for changes to proxy settings.
Check the network cables if your computer is wired to the router.
Reset your router.
Check your firewall or security software.
2).
If you are able to view certain sites, but not others, it is possible that one or more specific sites are down. Sites go dead for a variety of reasons and the issue may be temporary or permanent.

If you see a 404 error (“page not found”), it means that the site is up but the page you requested is not available. This is not an issue with your Internet connection.

Go to Is It Up? and enter the domain of the site you're looking for.
Is It Up? will check to see if they can connect.
If Is It Up? can connect to the site and you still can't, the issue is either with you or your ISP's connection.

3).
Windows 10 has changed the way that these settings work over time, so you may see something different than what is indicated here.

Windows 10's network icon is on the right side of the taskbar in its default configuration. The icon changes from a globe to a computer to a WiFi icon depending upon your connection and its status.

Click the network icon to see the status of your Internet connection(s) and to connect to listed WiFi networks. Look for the word “connected” for both LAN and WLAN connections to ensure they are working correctly.

Clicking on Network & Internet settings brings up the Status page. At the top is a diagram of your network status.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Switch on the speaker
2) Make sure it's in pairing mode
3) Turn on Bluetooth
4) Search for the device name.
5) click on pair.

What according to you makes you a good candidate for customer service or technical support job?

Through my journey and experience that I've gained over the years have given me collective knowledge of problem solving and calmness.
Important aspects of candidate should be:
1) Listening skills
2) Communication Skills
3) Quick thinking.
4) Logical reasoning.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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