Subject: Tech Support Candidate - Yash Raj
From: Yash Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Oct 2020 01:24:09 -0400

| | Tech Support Test

Name | Yash Raj
E-mail | [email-masked]
Phone Number | (+91) 8826441548
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | Sr process associate | 6 aug 2020 | 25k
Previous Employer 1 | Cognizant | Process associate | 7 july | 12k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, I will check my internet network. Is it working fine or not?
Secondly,I will switch on pop-up enabled if required.
Then,I will again try to browse the given url. If it shows the result then ok otherwise I need to go to do erase some stuffs like cookies,close all irrelevant tabs,then erase all malware and search history.
Verify the switch connections and also investigate the errors.
Rebooting the system to see if the problem goes away.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First,we need to switch on the speaker on bluetooth mode.
Then,we need to go to the settings of the mobile phone and looking for wireless connection.
Then,switch on Bluetooth enabled and search for device name through scanning the device.
After getting the device name,click on it and try to connect both device and then after click on back button to return from settings.

What according to you makes you a good candidate for customer service or technical support job? | I have relevant experience in customer service.i was dealing with international customers like USA,india,Europe and all over the world. I can easily interact with the customers on calls,email and chat. I have also have good experience with client interaction.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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